The following questions and answers have been collected for current and legacy products listed in the right column below. To view the list of questions for a product, click the product in the right column and the questions for the selected product will appear in the left column.

If you can't find what you're looking for, please ask a question. Your question will be forwarded to a technician who will either answer your question or begin a request for support.

Answers

Is DHCP supported?

DHCP is standard on Series 4/5 and available for Series 3 using ROM v 4.01-4 or higher.

Why can I not print on media larger than legal size at 1200 DPI?

You either do not have INSTALLED RAM configured correctly under the INSTALLED OPTIONS or you do not have enough physical memory to print at that resolution. The physical memory is displayed on your Startup Page. 

  • Printing up to legal size at 1200 dpi requires 32 MB of RAM.

  • Printing up to 13" x 18.5" at 1200 dpi requires 128 MB of RAM.

  • Printing up to 13" x 35.5" at 1200 dpi requires 128 MB of RAM.